Frequently Asked Questions
Q: If I assign a volunteer as a coach or a division director within inLeague, but they do not have a completed, clear background check on file, how can they access their teams?
A: They cannot, and this is by design.
Q: Is it possible for a league commissioner or registrar to make an exception to the above and provide provisional access to a volunteer?
A: Not at this time. The purpose of the Volunteer Membership Program is to enforce appropriate controls on who has access to player and family data. inLeague is committed to the success of this program and working with AYSO and Verified Volunteers to see that data is sent promptly, consistently, and accurately. If you are not seeing records updated for your region and you know that volunteers have completed the necessary background checks, please contact inLeague Support.
Q: If a volunteer signs up for a Membership Year in one region and then moves to another region, do they need to have a second background check?
A: No. During the "AYSO ID" synchronization phase, E3 will communicate to inLeague that the volunteer is already clear for that membership year and that is a check is not required.
Q: What if the volunteer is coming from a Blue Sombrero region? What if the volunteer was in inLeague but moves to a Blue Sombrero Region? Do they have to register with AYSO again?
A: Blue Sombrero and inLeague are all using the same mechanisms to exchange data with E3. Any volunteer from any region that has been registered in AYSO for a Membership Year will have that information made available to any Region Management System authorized by AYSO.
Q: What if our region wants to automatically pay for everyone (or no-one) rather than deciding on a case-by-case basis?
A: Contact inLeague Support. Some options may be available to your region with the approval of your regional commissioner.
Q: It's early March, and a volunteer signs up to be a coach for the upcoming Spring season and also for the following Fall. These are two separate Membership Years. Does the volunteer require two background checks?
A: This is a complicated issue and fortunately won't be an problem for 2019 (since inLeague volunteers using this program will not overlap with MY2018). The way the program is constituted, a volunteer must have a background check for each Membership Year; but in early-to-mid Spring, where it is possible that a region might have two Membership Years open at once, of course it doesn't make sense that a volunteer should have two background checks simultaneously for $50. It is also not currently possible for Verified Volunteers to start a background check for one Membership Year while it has previous check underway. This issue will be revisited by AYSO on a policy level in the Fall of 2019 and we hope to have a sensible resolution in place for MY2019/2020.